FREQUENTLY ASKED QUESTIONS

How long does it take to process my order?

Our handmade and made-to-order pieces take around 3-5 additional processing days to work their magic.

How long does shipping take?

Please allow 3-10 business days for Australia-wide shipping, and 1-3 weeks for international orders. All orders are shipped with Australia Post and a tracking number provided.

How do I care for my jewellery?

Keep your treasures pristine by avoiding water exposure, storing them in a jewellery box, and regularly wiping with a cloth. Each jewellery order comes with a jewellery care card and polishing cloth.

Do you create custom pieces?

Absolutely! Drop us an email with your custom requests and we will try to create a bespoke, handmade piece for you.

What's your return policy?

Due to hygiene reasons, jewellery items can't be returned or exchanged. Unopened and unused non-jewellery items, can be returned within 14 days of receipt, with buyers covering the shipping costs.